Customer Services
Our performance 2010 / 11
We have “performance indicators” in place to ensure that we are delivering value for money from the rent we receive from our customers. Achieving our performance targets will directly influence how good our services are. Some of our performance indicators directly relate to our Customer Service Standards.
Please view below how our performance results for 2010 / 11, in relation to the previous year and our 2010 / 11 targets.
| Performance indicator | 2009/10 Performance | 2010/11 Performance | 2010/11 Target | On target? |
|---|---|---|---|---|
Satisfaction with the way their landlord dealt with their last repair | 73.1% | 89.0% | 87.0% |
|
Satisfaction with the services provided by the landlord | 73.5% | 75.6% | 81.0% |
|
Satisfaction that views are being taken into account | 63.5% | 65.5% | 60.0% |
|
NHF Benefit changes leaflet 
