Customer Services
Your views on our Audit Inspection Action Plan
Where improvements to the plan were suggested, the main ideas were that we needed to:
- Simplify the language used and make it easier to read
- Clarify that the plan relates to tenant services as these were the ones inspected (there are separate improvement plans for leaseholder services and ways to get involved, as will be highlighted in future editions of the specialist newsletter Front Door)
- Be more specific about the actions to be taken
- Make sure we deliver the improvements proposed
- Communicate better on planned programmes (which we plan to do but this wasn't one of the services inspected)
Those who also took the opportunity to raise specific individual concerns will be responded to.
Please click on the links below to view the Audit Commission's original report and Circle 33's revised Audit Commission Inspection Action Plan. The actions will be taken forward by our Service Improvement Groups which involve residents and are there to ensure we deliver our entire improvement plan.
Audit Commission inspection report (219 KB) Revised Audit Commission Inspection Action Plan (101 KB)
The full plan is available on request from Sarah Rowe, Continuous Improvement Manager.
Tel: 0207 447 3021
Email: sarah.rowe@circleanglia.org
The full plan includes actions to deliver service improvement identified not just from the inspection, but more importantly from feedback from customers, surveys, complaints, and involved residents.
