Customer Services
Anti-social behaviour
Anti-social behaviour is behaviour which causes, or is likely to cause, harassment or distress. It can be anything from low-level persistent nuisance to serious violent behaviour. It includes a broad range of behaviours including criminal that harms residents' quality of life in and around their homes.
Circle 33 takes anti-social behaviour very seriously and we are committed to working in partnership with our tenants, leaseholders, and other agencies to tackle and reduce anti-social behaviour. We have a dedicated Anti Social Behaviour Team and Customer Service Managers/Assistants in our Neighbourhood Team who are committed to providing information, dealing with queries and investigating complaints of anti-social behaviour.
If you are a victim of anti-social behaviour and wish to report it or seek advice on the matter, you can report ASB in a variety of different ways. For more information please click here.
Dealing with your ASB complaint
We treat all complaints of ASB seriously. When we receive a complaint, we will record it and decide how serious it is and who will be dealing with your case. For ASB, we have four levels of complaint.
Level 1: This is for the most serious types of ASB, such as racial harassment, domestic violence or threats of violence. Our aim is to interview the person who made the complaint within one working day of receiving the complaint.
Level 2: This is for situations where there is no immediate threat to the person who made the complaint or anyone else, such as damage to property or regular loud noise. Our aim is to interview the person who made the complaint within five working days of receiving the complaint.
Level 3: This is fairly low-level persistent ASB, such as garden misuse and occasional noise. Our aim is to interview the person who made the complaint within ten working days of receiving the complaint.
Level 4: Sometimes there is not enough information regarding the ASB complaint. This level acknowledges and logs the complaint and then closes the case due to insufficient information.
View and download a copy of the 'Anti-Social Behaviour Policy'.
NHF Benefit changes leaflet 
