Customer Services
Changes to services during the Olympics
Our services during the Olympic Period
Between 27 July and 9 September, the 2012 Olympic and Paralympic Games will be taking place at venues across London.
The summer’s activities bring with them an opportunity for Londoners to showcase their spectacular city to the world, however, the widespread locations of these events - as well as the arrival of thousands of visitors- will also bring some disruption to the capital.
Circle 33 would like to reassure all customers that we’re focused on maintaining a regular service throughout the Games and plans have been put in-place to manage any problems our colleagues might face travelling the capital. At present, there are no plans to change our office opening hours.
Repairs and Maintenance Changes
During the Olympic period, 27th July - 9th September 2012, we are aiming for business-as-usual for our urgent repairs service. However, road closures and increased Games traffic could impede our – and our contractor’s - ability to move around the capital effectively. On this website, we will be keeping our customers up-to-date with alterations that occur as a result of temporary changes in London’s transport networks. For now, further information, please click here
Circle 33 Home Visits
We anticipate that customers located closer to Olympic sites may be harder to reach, in person, during the Games. This could impact on turnaround times for home visit requests. Therefore, if a home visit is not urgent, it may be scheduled to take place after the Games have closed. Alternatively, discussions and meetings could be held via phone to ensure that specific issues are dealt with rapidly
Resident Involvement Groups
Customers please note: We are placing our Resident Involvement groups on-hold until after 9 September.
Parking
Increased traffic and road closures in the capital may also impact on parking availability close to your residence. If you are having problems parking or someone has parked in your space, we advise you to contact the company that controls the parking in your area: This could be you local council or a private company - signage will be displayed where you park, and should include their contact number.
Council and London-wide
Your local council should have informed you of any local road closures and changes to local parking zones. Detail of these can be obtained via your council’s website. Across the capital as a whole, Londoners may experience disruption to their journeys and travel by road. All Londoners are advised to check the Transport for London website and use Journey Planner before travelling during the Games period. journeyplanner.tfl.gov.uk
More information about the impact that the Games could have on the capital as a whole can be found at: www.getaheadofthegames.com
NHF Benefit changes leaflet 
