Customer Services
Service charges
In December each year letters are sent to all residents giving a detailed breakdown of the proposed service charges which will come into effect from the following April. This letter is also an opportunity to consult on the charges, giving residents the opportunity to make comments or raise queries concerning the charges prior to their introduction. The breakdown contains the estimated costs for providing the services, as well as any over or under-spend relating to the previous financial year.
In February each year tenants receive a Rent Notification letter which states the confirmed rent and service charge increase which will commence in April of that year.
In September each year tenants are sent details of the actual expenditure against budget for the previous financial year and the difference between the two figures is then included as either a credit or debit within the next service charges calculated.
