Customer Services
Repairs FAQs
Can you come and cut down/tidy the tree in my/my neighbour’s garden?
Tree works are costly and can often take a long time to resolve due to the need for the involvement of the local authority.
We will only carry out tree works in the following circumstances.
- Where there is a risk of the tree falling, or if it has fallen and has caused damage to property.
- Where the tree is causing or likely to cause damage to the structure of a building.
- Where we are ordered to by a local authority via an EHO notice.
- Where the tree is causing significant loss of light to a property.
I have mice in my house. Can you come and lay poison/traps?
We generally do not carry out pest control for mice. The usual reason for mice to be in your property is because food is easily accessible to them. This could be easy access to rubbish bins or food in floor level cupboards. We recommend that you purchase mouse traps from your local hardware supplier, or B&Q or Homebase.
My hot/cold tap on my bath is faulty; will you replace them with a mixer tap?
We only fix/replace items on a like for like basis, meaning that we will only replace your existing tap with a similar one.
My front entrance door is stiff and does not close properly. Will you replace it?
We will be happy to come out to repair your door, but we will not replace it. This can be arranged by calling the repairs team on 0800 073 0417. If you have recently had a carpet/new flooring fitted, and that is what is causing the problem, we will not adjust your door to fit your flooring, and it will be your responsibility to adjust your door.
