Customer Services
Repairs responsibilities
As your landlord we must make sure that your home is structurally sound and weathertight, and that you are provided with hot water and a means to keep your home warm.
What we will do for you
The type of repairs that we will carry out include repairs to:
- Heating and hot water
- Electrical wiring, sockets and light fittings
- Plumbing
- Roofs, outside walls, windows and doors
- Drains and gutters
- Kitchen units
- Baths, basins and toilets
What you are responsible for yourself
- Internal decorations
- Replacing light bulbs
- Internal door handles and latches
- Replacing keys and locks if you have lost your key or it has broken in the lock
- Clearing blockages to sinks and basins if you have caused the blockage
- TV aerials (unless you have a shared aerial we have provided)
- Phone lines, satellite and cable TV, and broadband
