Customer Services
Repairs team (Osborne partnership)
These teams are:
The Call Centre
This is where your call arrives when you telephone to report a repair. This team deals with up to 600 phone calls per day as well as responding to email and queries from other teams.
The Admin Team
This is the team that schedules your appointment and ensures that the right operative will turn up at the allotted time to carry out your repair.
The Voids team
This team is responsible for preparing a property that has been recently vacated by a tenant to the correct standard in readiness for the next tenant.
Quality and Performance Team
This team is responsible for monitoring the performance of the repairs team and ensuring that repairs are of a high quality. In the small number of cases where things do go wrong, this is the team that deals with responding to official complaints.
The close working relationship that has been allowed to form between Circle 33 and Osborne ensures that issues are quickly resolved through face to face conversations and ad hoc meetings.
To back these up we have pre-arranged Strategic, Operational, and Financial meetings which are attended by the management teams of both organisations.
