Our Performance
We review our performance on a monthly and quarterly basis, so that we can monitor how we are doing. The information we gather comes from internal reporting sources and the results of our annual customer satisfaction surveys.
We will let you know how we are doing by regularly updating this page of our website and by putting information about the results into our quarterly service newsletters.
| Performance indicator | 2010/11 Performance | 2011/12 Performance YTD | 2011/12 Target | On target? |
|---|---|---|---|---|
Overall satisfaction with Landlord Services | 86.5% | 91.7% | 85.0% |
|
Overall satisfaction with Support Services | 88.4% | 96.9% | 90.0% |
|
Satisfaction that your views are being taken into account | 62.0% | 79.9% | 68.0% |
|
