Skip to navigation

Welcome to the Summer Edition of Front Door

As many of you head off on your summer breaks across the country or further a field why not think of paying a visit to the Surrey Hills or the West Midlands and welcome our newest customers who have recently joined Circle Living from Mole Valley and Mercian.

Alan Townshend 350I am delighted to welcome leaseholders from Mercian and Mole Valley Housing Associations to Front Door. Circle Living now manages over 13,500 homes on behalf of Group Partners and delivers services from 12 different locations.

Key Achievements 2010/11

We have continued to make good progress over the last financial year and are able to celebrate a number of achievements. These have included:-

  • Leaseholders and freeholders from Merton Priory Homes started receiving services managed by Circle Living;
  • Invicta Telecare joined Circle Living in January 2011. Invicta provides alarm monitoring services for elderly and vulnerable customers. To find out more about Invicta service click on the following link www.invictatelecare.co.uk and see article in this edition of Front Door.
  • Outlook Place in Watford won the First Time Buyer Award for the ‘Most Eco-Aware Project’ and was also runner up in the ‘Best Small Development’;
  • Excellent status survey results in Wherry and Circle 33, increased satisfaction from our customers of 15% and 26% respectably;
  • Income collection once again over 100%;
  • 297 new build sales completed;
  • 50 shared owners purchasing additional equity in their homes.

We recognise that we still need to work hard on improving many aspects of our service. We will work with our housing association colleagues to ensure that services that are not provided directly by Circle Living, e.g. repairs and maintenance, cleaning, grounds maintenance etc are delivered to a good standard.

Introducing the new Circle Living Service Improvement Panel

The 6th of July marked the first meeting of the newly formed Service Improvement Panel (SIP).

The SIP provides Circle Living customers with an opportunity to influence and shape how services are offered, and the standards to which services are provided. Supported by the Customer Liaison Team the SIP will review performance data and services received by Circle Living customers. The SIP will monitor follow up actions to ensure improvements are made to the services.

The SIP will provide feedback to the Circle Living Board and ensure that customer views

This edition of Front Door includes information on condensation, gas servicing, our performance and service charges, amongst other things. We hope you find it informative and enjoyable and have a safe and relaxing summer.

Alan Townshend
Group Regional Operations Director
Circle Living

27/07/11 13:18