Circle’s annual report and financial statements for the year ending 31 March 2010, are now available to download here. (Circle was formerly Circle Anglia).
In a challenging year, Circle continued to achieve significant growth, welcoming Mercian Housing Association and Merton Priory Homes into the Group. This has grown the number of homes Circle owns to 61,500, providing services to more than 200,000 residents.
Circle has delivered a stable financial performance, continuing to reinvest heavily back into the communities in which it operates. The Group reported a turnover of £290.8 million, and an operating surplus after taxation of £12.4million, compared to a restated turnover of £259.2 in 2009 and a deficit of £15.5million. This is after a number of exceptional one off items:
Circle’s mission to enhance life chances has come to the fore, and it has delivered against promises to residents, in a difficult economic climate, while seeking to drive efficiencies and achieve value for money. Customer satisfaction for the year has grown from 79 to 84 per cent.
Highlights for the year 09/10 included:
Mark Rogers, CEO of Circle, said: “Our continued stable financial performance reflects our commitment to our residents and to enhancing life chances. We have been focusing on continuing to invest heavily in our communities, especially in the stock transfer areas where we have large scale regeneration and decent homes commitments.
“I’m particularly proud of the significant progress we have made in improving customer service. This demonstrates our commitment to put customers at the heart of everything we do. This is vitally important to improving our services and will continue to be a priority for the year ahead.”
Sir Robin Young, Chair of Circle, said: “It has been a challenging and exciting time since my appointment in January. These results demonstrate the tremendous impact that Circle has, and the difference it makes to the communities in which it operates. The increased emphasis on efficiency, customer satisfaction and performance benchmarking will position us well for the coming year and beyond. While it is undoubtedly a challenging external climate, we have a strong team and are well placed to respond.”
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