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Key Information sheets

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Our Key Information sheets offer a short guide to our policies and some tips for staying safe in your home.

If you would like more information, please get in touch with your local office so we can find out how best to help you.

More Key Information sheets will be published in the future. Please let us know if you have any ideas for future titles.

Please scroll down to find your landlord or service provider.

 

 

Circle 33

About your TenancyAbout your Home

Affordable Rent (1.4 MB)
Anti-social Behaviour (1.4 MB)
Complaints (1.4 MB)
Domestic Violence (1.4 MB)
Equality, Diversity and Inclusion (1.5 MB)
Harassment and Hate Crime (1.4 MB)
How Your Rent is Set (1.3 MB)
Keeping Adults Safe (1.3 MB)
Keeping Children Safe (1.3 MB)
Keeping Pets (1.4 MB)
Mutual Exchange (1.4 MB)
Paying Your Rent (1.3 MB)
Protecting your Data (1.4 MB)
Starter Tenancies for Fixed Term Tenants (1.4 MB)
Tenancy Sustainment (1.3 MB)

Asbestos (1.4 MB)
Condensation (1.4 MB)
Electrical Safety (1.4 MB)
Fire Safety (1.4 MB)
Gas and Carbon Monoxide Safety (1.3 MB)
Home CCTV (1.4 MB)
Running a Business from Home (1.4 MB)
Water Safety (1.4 MB)

Circle Support

About your TenancyAbout your Home

Affordable Rent (1.4 MB)
Anti-social Behaviour (1.4 MB)
Complaints (1.4 MB)
Domestic Violence (1.4 MB)
Equality, Diversity and Inclusion (1.6 MB)
Harassment and Hate Crime (1.4 MB)
Keeping Pets (1.4 MB)
Protecting your Data (1.4 MB)
Keeping Adults Safe (1.4 MB)
Keeping Children Safe (1.4 MB)

Electrical Safety (1.4 MB)
Fire Safety (1.4 MB)
Gas and Carbon Monoxide Safety (1.4 MB)
Home CCTV (1.4 MB)

Mercian Housing Association

About your TenancyAbout your Home

Anti-social Behaviour (1.4 MB)
Complaints (1.4 MB)
Domestic Violence (1.4 MB)
Equality, Diversity and Inclusion (1.5 MB)
Harassment and Hate Crime (1.4 MB)
How Your Rent is Set (1.3 MB)
Keeping Adults Safe (1.3 MB)
Keeping Children Safe (1.3 MB)
Keeping Pets (1.4 MB)
Mutual Exchange (1.4 MB)
Paying Your Rent (1.3 MB)
Protecting your Data (1.4 MB)
Starter Tenancies for Fixed Term Tenants (1.4 MB)

Asbestos (1.4 MB)
Condensation (1.4 MB)
Electrical Safety (1.4 MB)
Fire Safety (1.4 MB)
Gas and Carbon Monoxide Safety (1.3 MB)
Home CCTV (1.4 MB)
Running a Business from Home (1.4 MB)
Water Safety (1.4 MB)

Merton Priory Homes

About your TenancyAbout your Homes

Affordable Rent (1.4 MB)
Anti-social Behaviour (1.4 MB)
Complaints (1.4 MB)
Domestic Violence (1.4 MB)
Equality, Diversity and Inclusion (1.6 MB)
Harassment and Hate Crime (1.4 MB)
How Your Rent is Set (1.3 MB)
Keeping Adults Safe (1.3 MB)
Keeping Children Safe (1.3 MB)
Keeping Pets (1.4 MB)
Mutual Exchange (1.4 MB)
Paying Your Rent (1.3 MB)
Protecting your Data (1.4 MB)
Starter Tenancies for Fixed Term Tenants (1.4 MB)

Asbestos (1.4 MB)
Condensation (1.4 MB)
Electrical Safety (1.4 MB)
Fire Safety (1.4 MB)
Gas and Carbon Monoxide Safety (1.3 MB)
Home CCTV (1.4 MB)
Running a Business from Home (1.4 MB)
Water Safety (1.4 MB)

Mole Valley Housing Association

About your TenancyAbout your Home

Affordable Rent (1.4 MB)
Anti-social Behaviour (1.3 MB)
Complaints (1.4 MB)
Domestic Violence (1.3 MB)
Equality, Diversity and Inclusion (1.6 MB)
Harassment and Hate Crime (1.4 MB)
How Your Rent is Set (1.3 MB)
Keeping Adults Safe (1.3 MB)
Keeping Children Safe (1.3 MB)
Keeping Pets (1.3 MB)
Mutual Exchange (1.3 MB)
Paying Your Rent (1.3 MB)
Starter Tenancies for Fixed Term Tenants (1.4 MB)

Asbestos (1.3 MB)
Condensation (1.3 MB)
Electrical Safety (1.3 MB)
Fire Safety (1.3 MB)
Gas and Carbon Monoxide Safety (1.3 MB)
Home CCTV (1.4 MB)
Running a Business from Home (1.4 MB)
Water Safety (1.3 MB)

Old Ford

About your TenancyAbout your Home

Affordable Rent (1.4 MB)
Anti-social Behaviour (1.4 MB)
Complaints (1.4 MB)
Domestic Violence (1.4 MB)
Equality, Diversity and Inclusion (1.6 MB)
Harassment and Hate Crime (1.4 MB)
How Your Rent is Set (1.4 MB)
Keeping Adults Safe (1.4 MB)
Keeping Children Safe (1.4 MB)
Keeping Pets (1.4 MB)
Mutual Exchange (1.4 MB)
Paying Your Rent (1.3 MB)
Protecting Your Data (1.4 MB)
Starter Tenancies for Fixed Term Tenants (1.4 MB)

Asbestos (1.4 MB)
Condensation (1.4 MB)
Electrical Safety (1.4 MB)
Fire Safety (1.4 MB)
Gas and Carbon Monoxide Safety (1.3 MB)
Home CCTV (1.4 MB)
Running a Business from Home (1.4 MB)
Water Safety (1.4 MB)

Roddons

About your TenancyAbout your Home

Anti-social Behaviour (1.3 MB)
Complaints (1.4 MB)
Domestic Violence (1.4 MB)
Equality, Diversity and Inclusion (1.6 MB)
Harassment and Hate Crime (1.4 MB)
How Your Rent is Set (1.3 MB)
Keeping Adults Safe (1.3 MB)
Keeping Children Safe (1.3 MB)
Keeping Pets (1.3 MB)
Mutual Exchange (1.3 MB)
Paying Your Rent (1.3 MB)
Protecting Your Data (1.4 MB)
Starter Tenancies for Fixed Term Tenants (1.4 MB)

Asbestos (1.3 MB)
Condensation (1.3 MB)
Electrical Safety (1.4 MB)
Fire Safety (1.4 MB)
Gas and Carbon Monoxide Safety (1.3 MB)
Home CCTV (1.4 MB)
Running a Business from Home (1.4 MB)
Water Safety (1.4 MB)

Russet

About your TenancyAbout your Home

Affordable Rent (1.4 MB)
Anti-social Behaviour (1.4 MB)
Complaints (1.4 MB)
Domestic Violence (1.4 MB)
Equality, Diversity and Inclusion (1.6 MB)
Harassment and Hate Crime (1.4 MB)
How Your Rent is Set (1.4 MB)
Keeping Adults Safe (1.4 MB)
Keeping Children Safe (1.4 MB)
Keeping Pets (1.4 MB)
Mutual Exchange (1.4 MB)
Paying Your Rent (1.3 MB)
Protecting Your Data (1.4 MB)
Starter Tenancies for Fixed Term Tenants (1.4 MB)

Asbestos (1.4 MB)
Condensation (1.4 MB)
Electrical Safety (1.4 MB)
Fire Safety (1.4 MB)
Gas and Carbon Monoxide Safety (1.3 MB)
Home CCTV (1.4 MB)
Runing a Business from Home (1.4 MB)
Water Safety (1.4 MB)

South Anglia

About your TenancyAbout your Home

Affordable Rent (1.4 MB)
Anti-social Behaviour (1.4 MB)
Complaints (1.4 MB)
Domestic Violence (1.4 MB)
Equality, Diversity and Inclusion (1.5 MB)
Harassment and Hate Crime (1.4 MB)
How Your Rent is Set (1.3 MB)
Keeping Adults Safe (1.3 MB)
Keeping Children Safe (1.3 MB)
Keeping Pets (1.4 MB)
Mutual Exchange (1.4 MB)
Paying Your Rent (1.3 MB)
Protecting Your Data (1.4 MB)
Starter Tenancies for Fixed Term Tenants (1.4 MB)

Asbestos (1.4 MB)
Condensation (1.4 MB)
Electrical Safety (1.4 MB)
Fire Safety (1.4 MB)
Gas and Carbon Monoxide Safety (1.3 MB)
Home CCTV (1.4 MB)
Running a Business from Home (1.4 MB)
Water Safety (1.4 MB)

Wherry

About your TenancyAbout your Home

Affordable Rent (1.5 MB)
Anti-social Behaviour (1.4 MB)
Complaints (1.4 MB)
Domestic Violence (1.4 MB)
Equality, Diversity and Inclusion (1.6 MB)
Harassment and Hate Crime (1.4 MB)
How Your Rent is Set (1.4 MB)
Keeping Adults Safe (1.4 MB)
Keeping Children Safe (1.4 MB)
Keeping Pets (1.4 MB)
Mutual Exchange (1.4 MB)
Paying Your Rent (1.3 MB)
Protecting Your Data (1.4 MB)
Starter Tenancies for Fixed Term Tenants (1.4 MB)

How to Contact Wherry (1.4 MB)

Asbestos (1.4 MB)
Condensation (1.4 MB)
Electrical Safety (1.4 MB)
Fire Safety (1.4 MB)
Gas and Carbon Monoxide Safety (1.3 MB)
Home CCTV (1.4 MB)
Running a Business from Home (1.4 MB)
Water Safety (1.4 MB)