Get involved

Would you like to have a say in the key decisions that Mercian makes about the home you live in and the services you receive? Then come and get involved! Mercian is committed to ensuring that all of our customers have an opportunity to get involved in shaping our services.

Group_discussion It doesn’t matter whether or not you have experience in getting involved before, how much time you have to spare, where you live or whether you’re a Mercian resident, leaseholder or shared owner; you will be able to find an involvement option to suit you.

What do I have to do?

All of our involvement activities are explained in our Menu of Involvement Opportunities.

Why get involved?

By getting involved you can:

Give us your views and influence decisions that affect the services you receive
Help us to provide better quality, customer focused services
Help us to better understand the needs of people from diverse groups
Develop your own understanding and skills - take advantage of training and on-going support
Socialise and meet fellow residents!

Will it cost me anything?

No, we can help towards travel and childcare costs to attend meetings or events. We can also arrange transport for you if needed.

Expenses paid to residents are not classed as earnings as they cover out of pocket expenses and should not affect your entitlement to benefits.

How will I be supported?
Mercian staff are on hand to offer you the support and guidance you need and will:

arrange meetings and events at convenient times and locations
ensure all meetings and events are held in accessible buildings
provide regular training
help towards covering your travel and childcare costs
provide information in different formats when requested

How will I know I'm making a difference?

Mercian is committed to ensuring that our involvement activities add value and improve our services.

Those who get involved can expect regular feedback about how their input is making a difference and we will also publish updates in our annual Residents Review.

Read our Involvement Newsletter (0.9 MB) to find out about what our involved residents got up to during the period October-December 2011.

Want more information?

If you would like any further information on any of our involvement opportunities, call the Customer Involvement Team on 0121 322 7404, or email us at Involvement at Mercian.

CI_Team
(l-r) Katy Sara, Customer Involvement Officer and Vicky Marshall, Customer Involvement Manager are happy to advise you on the best involvement option to suit you.