Menu of Involvement Opportunities

All of our involvement activities are listed in the Menu of Involvement Opportunities below.

Each activity has a key which explains how much time you will need to commit. Each activity also explains what impact your involvement has on the service.

The more clocks you see, the more time the activity will take.

The more hearts you see, the greater influence your involvement will have in making a positive difference.

RESIDENT BOARD MEMBERS

Mercian’s Board is at the highest level of its governance structure, making business decisions that affect the strategic running of the association. There are positions on the Board reserved for residents and the term for each Resident Board member is three years.

A vacancy has arisen for a new resident member to join the Board. Click here (236 KB) to read more infomation.

RESIDENTS SCRUTINY PANEL

The Resident Scrutiny Panel (RSP) independently scrutinise Mercian’s performance and make recommendations for improvements, ensuring that Mercian puts residents’ priorities and views at the heart of everything we do.

All residents can apply dependant on vacancies available. The RSP aim to complete four topics per year and meeting frequency and times are agreed by RSP members.

We are currently recruiting RSP members. Please contact the Customer Involvement team 0121 322 7406 or email involvement@mercian.org.uk for more information.

RESIDENTS FORUM

Open to all residents, the Residents Forum meet quarterly to discuss a range of issues, including making decisions on key policy areas and new initiatives.

RESIDENT AND SERVICE USERS PANEL (RASP)

One involved resident representatives from each housing association in the Circle Housing Group sit on this panel. They oversee policy and procedure changes for the group.

SERVICE MEASURE GROUPS (SMGs)

There are five Service Measure Group's open to all interested residents:

Customer Access Group
Better Homes Group
Neighbourhood & Community Group
Circle Living Group: Leaseholder and shared owner issues
Circle Support Group: Sheltered and supported housing issues

SMG’s will feed outcomes and possible key issues that require further discussion into the Residents Forum.

MYSTERY SHOPPING

Your opportunity to test the services we provide by visits to the office or from the comfort of your own home by email, phone or letter. Full training and support is offered. Shops are carried out 3 times per year.

ESTATE WALKABOUTS

Your chance to join your Neighbourhood Officer and other partner agencies to inspect your estate and the local community. Dates of Estate Walkabouts are available from your Neighbourhood Officer.

RESIDENT MEETINGS

Resident Meetings enable groups of residents to discuss local issues. Meetings are organised by your Neighbourhood Officer in conjunction with local residents. Speak to your Neighbourhood Officer to see if a group in your area already exists where you live, or they can give you advice and support in setting up a new one.

HOME MATTERS

Join Mercian staff at editorial meetings to ensure that our resident newsletter, ‘Home Matters’ is resident focussed by making suggestions and contributing to articles. Meetings are held four times per year, usually for one hour.

TRAINING COURSES

We will provide all residents with training opportunities throughout the year on different subjects including IT Skills, budgeting, environmental awareness and many more. A full training schedule will be available soon.

SURVEYS / QUESTIONNAIRES

Completing a survey is a quick way for residents to communicate their satisfaction with our services and help us to measure our performance. We carry out ongoing satisfaction surveys via telephone, taken in the day or evenings. This feedback helps us to identify areas to improve. We also carry out a status survey once every three years.

E-BATE

Have your say without leaving your home by joining e-bate our online consultation group. Topics discussed include the benefits of social networking sites, service standards and most recently consultation on Key Information Sheets.