Each activity has a key which explains how much time you will need to commit. Each activity also explains what impact your involvement has on the service.
The more clocks you see, the more time the activity will take.
The more hearts you see, the greater influence your involvement will have in making a positive difference.
RESIDENT BOARD MEMBERS
Mercian’s Board is at the highest level of its governance structure, making business decisions that affect the strategic running of the association. There are positions on the Board reserved for residents and the term for each Resident Board member is three years.
There is currently a vacancy on the board for a resident board member. Please Click Here for information on how to apply.
RESIDENTS SCRUTINY PANEL
The Resident Scrutiny Panel (RSP) independently scrutinise Mercian’s performance and make recommendations for improvements, ensuring that Mercian puts residents’ priorities and views at the heart of everything we do.
All residents can apply dependant on vacancies available. The RSP aim to complete four topics per year and meeting frequency and times are agreed by RSP members.
Open to all residents, the Residents Forum meet quarterly to discuss a range of issues, including making decisions on key policy areas and new initiatives.
RESIDENT AND SERVICE USERS PANEL (RASP)
One involved resident representatives from each housing association in the Circle Housing Group sit on this panel. They oversee policy and procedure changes for the group.
SERVICE MEASURE GROUPS (SMGs)
There are four Service Measure Group's (SMG's) open to all interested residents:
SMG’s will feed outcomes and possible key issues that require further discussion into the Residents Forum.
NEW - Repairs & Maintenance Panel (replacing Better Homes SMG)
Would you like to have a say in how Mercian runs the new regional repairs and maintenance service? Ifthe answer is yes, the sign up to join our Repairs and Maintenance Panel and help make our new contracts a success.
It’s really important to us that our customers have a say in monitoring the success of this service. The new panel will initially meet monthly to help develop the regional approach to customer engagement for repairs and maintenance.
If you're interested in being involved with this new panel, please contact Katy Sara on 0121 322 7406 or email firstname.lastname@example.org. More infomation and an application form can be found in the Repairs & Maintenance Information Pack (1.7 MB).
Your chance to join your Neighbourhood Officer and other partner agencies to inspect your estate and the local community. Dates of Estate Walkabouts are available from your Neighbourhood Officer.
Resident Meetings enable groups of residents to discuss local issues. Meetings are organised by your Neighbourhood Officer in conjunction with local residents. Speak to your Neighbourhood Officer to see if a group in your area already exists where you live, or they can give you advice and support in setting up a new one.
Join Mercian staff at editorial meetings to ensure that our resident newsletter, ‘Home Matters’ is resident focussed by making suggestions and contributing to articles. Meetings are held four times per year, usually for one hour.
We will provide all residents with training opportunities throughout the year on different subjects including IT Skills, budgeting, environmental awareness and many more. A full training schedule will be available soon.
SURVEYS / QUESTIONNAIRES
Completing a survey is a quick way for residents to communicate their satisfaction with our services and help us to measure our performance. We carry out ongoing satisfaction surveys via telephone, taken in the day or evenings. This feedback helps us to identify areas to improve. We also carry out a status survey once every three years.
Have your say without leaving your home by joining e-bate our online consultation group. Topics discussed include the benefits of social networking sites, service standards and most recently consultation on Key Information Sheets.
Benefit changes are coming in April 2013