Our performance

Please find below our performance for 2010 / 11.

Performance 1

Performance Indicator	Performance	Target
Telephone calls answered within 30 seconds	88.5%	95%
Tenants satisfied with the way the landlord dealt with the last repair	96.3%	95%
Tenants satisfied with the services provided by the landlord	76%	80%
Tenants satisfied that their views are being taken into account	80%	62%
Complaints resolved at first stage	95.5%	95%
Customers satisfied with the landlord handling of the Anti-social Behaviour cases	87.5%	85%
Routine repairs completed	98.5%	98%
Homes re-let time	36.9 days	28 days
Customer satisfaction(from mystery shops)	85.9%	80%