Customer Services
MPH Promises
Gardening Service
Disabled and vulnerable tenants can benefit from a Gardening Service, which allows them access to a gardener for only £7.88 per hour, as part of MPH transfer promises. Booking the Gardening Service is simple, and tenants simply supply any new plants or materials needed then sit back and let the gardener take care of the rest. Tenants will be asked for feedback on the service, to assist in shaping it in the future.
Garden Tools Loan Service
Residents of MPH can now also borrow garden tools under the Garden Tools Loan Service to help them with the upkeep of their gardens whilst watching their budgets. The service is entirely free and available to all residents. The tools are loaned for one week and are delivered and collected on Fridays and Mondays. The service is a part of the promises, made when the homes transferred to MPH, and was launched within the first 100 days of the organisation launching.
Handyperson Service
Another new service being delivered as part of the promises made by MPH is the launch of a new Handyperson Service, which will help the elderly, disabled or vulnerable to complete the bigger jobs around the house that remain the tenant’s responsibility. This might include installing draft proofing, curtain track, blinds or shelves adding new locks or spy holes to the front door, assembling an item of flat pack furniture or hanging the tenant’s pictures and ornaments.
Sheltered Handyperson Service
The Sheltered housing tenants have also been given their own handyperson service. One handyperson will be dedicated to serving only sheltered housing tenants, completely free to our tenants. The service is available between 9am and 5pm Monday to Friday to assist the tenants in a range of ways, such as hanging pictures or ornaments, changing light bulbs or tap washers or doing small painting, plumbing or carpentry jobs.
Bulk Collection Service
Another new service is the Bulk Collection Service. This service helps to ensure that residents who live in blocks are more easily able to dispose of bulky household waste, such as an old sofa, but as an added benefit this will reduce fly tipping and increase bin store capacity. There is also a street property home collection service. Residents can dispose of up to three items of bulk waste and can use the service up to four times a year.
£1million Community Fund
The fund is designed to help community based projects that will enhance Life Chances.
There are two types of grant available from the initial fund of £200,000. The first is Empowering Communities and is for grants of up to £3,000. Aimed at encouraging residents and small local groups to deliver projects to benefit communities, this is for small projects, equipment and one-off events.
The second is Creating Sustainability, a larger grant of between £3,000 and £10,000. These grants can be applied for up to a period of three years and are aimed at established groups who wish to develop longer term projects.
Designed to meet the needs and aspirations of local residents, the grants are awarded to projects that support one or more of the following objectives:
- Children and Young People
- Economic Wellbeing
- Local Environment
- Community Cohesion
- Neighbourhood working
Applications for the community fund are being sought from local resident associations, social enterprises, community groups, clubs and societies, voluntary organisations and not for profit organisations.
New tenants decoration vouchers
All new tenants are given a decoration voucher worth £150
Older Persons Decorations
A £140,000 investment in each of Years 1 and 2 for older persons decorations. £100,000 annually from Year 3.
Mobile CCTV Service
A mobile CCTV service to tackle anti-social behaviour hot spots.
Residents Resource Centre
A Residents Resource Centre equipped with new computers and other resources to support and encourage resident involvement and employment, including links to Connexions and Job Centre Plus.
Local organisations and residents interested in finding out more about any of the above services should call Merton Priory homes on 0300 500 3000 or email us at:Merton Priory Homes.
Other Promises that we have delivered include:
- An annual budget for improvements on our largest estates
- Providing computers with internet access for our sheltered schemes
- An awareness campaign to reduce dog fouling
- Extending our Junior Warden scheme
- A dedicated annual budget for small blocks and street properties
- A mobile CCTV service to tackle anti-social behaviour hot spots
- A dedicated annual budget to assist older residents to decorate their homes
- Decoration vouchers for all new tenants
Work continues on completing the remaining Promises and progress is regularly reported to the MPH Board.
NHF Benefit changes leaflet 
Circle energy savers
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House Exchange
Click house exchange website for details of how you can join the scheme and exchange your home.
