Customer Services
Our latest performance results
| Performance indicator | 2011/12 Performance | 2012/13 Performance | 2012/13 Target | On target? |
|---|---|---|---|---|
Satisfaction with the way their landlord dealt with their last repair | 92.7% | 90.8% | 95.0% |
|
Satisfaction with the services provided by the landlord | 83.9% | 89.7% | 85.0% |
|
Satisfaction that views are being taken into account | 76.3% | 75.4% | 78.0% |
|
We have “performance indicators” in place to ensure that we are delivering value for money from the rent we receive from our customers. Achieving our performance targets will directly influence how good our services are. Some of our performance indicators directly relate to our Customer Service Standards.
At MVHA we monitor our performance on a monthly basis to ensure we are providing an excellent service to our customers at all times.
We publish our performance in our residents newsletter, Home Matters, on a quarterly basis so our customers can also see how we are performaing. In addition, on a monthly basis we display on the Plasma screen in the reception area of our offices our monthly figures and these performance figures can be viewed by the clicking on the attached documents.
MVHA Performance - February 2013 (680 KB) MVHA Performance - January 2013 (680 KB) MVHA Performance - December 2012 (680 KB)
How you can get involved
MVHA offers a range of opportunities for our residents to get involved in scrutinising our performance:
- Monitoring Group: To assist us in providing our best service we have quarterly Monitoring Group meetings, whereby Residents look at the services we provide and positive changes can result from our residents input. We are currently looking for new recruits to join the group. If you are interested in being involved please contact our Assistant Director of Continuous Improvement Jane Arditti on 01306 505554.
- Repairs and Maintenance Panel group: The Group meet monthly and is an opportunity for residents to monitor our new Repairs and Maintenance service. For ore information please click here.
If you are interested in getting involved with any of the above or would like any information on any other groups please contact our Resident Involvement team on 01306 505 529 or 01306 505 558
NHF Benefit changes leaflet 
