Customer Services
Our latest performance results
| Performance indicator | 2010/11 Performance | 2011/12 Performance | 2011/12 Target | On target? |
|---|---|---|---|---|
Satisfaction with the way their landlord dealt with their last repair | 94.1% | 92.7% | 95.0% |
|
Satisfaction with the services provided by the landlord | 83.9% | 81.8% | 85.0% |
|
Satisfaction that views are being taken into account | 77.5% | 76.3% | 78.0% |
|
We have “performance indicators” in place to ensure that we are delivering value for money from the rent we receive from our customers. Achieving our performance targets will directly influence how good our services are. Some of our performance indicators directly relate to our Customer Service Standards.
At MVHA we monitor our performance on a monthly basis to ensure we are providing an excellent service to our customers at all times.
We publish our performance in our residents newsletter, Home Matters, on a quarterly basis so our customers can also see how we are performaing. In addition, on a monthly basis we display on the Plasma screen in the reception area of our offices our monthly figures and these performance figures can be viewed by the clicking on the attached documents.
MVHA Performance - December 2011 (680 KB) MVHA Performance - November 2011 (680 KB) MVHA Performance - October 2011 (680 KB)
MVHA resident review 2010-11 
