|Performance indicator||2011/12 Performance||2012/13 Performance||2012/13 Target||On target?|
Satisfaction with the way their landlord dealt with their last repair
Satisfaction with the services provided by the landlord
Satisfaction that views are being taken into account
We have “performance indicators” in place to ensure that we are delivering value for money from the rent we receive from our customers. Achieving our performance targets will directly influence how good our services are. Some of our performance indicators directly relate to our Customer Service Standards.
At MVHA we monitor our performance on a monthly basis to ensure we are providing an excellent service to our customers at all times.
We publish our performance in our residents newsletter, Home Matters, on a quarterly basis so our customers can also see how we are performaing. In addition, on a monthly basis we display on the Plasma screen in the reception area of our offices our monthly figures and these performance figures can be viewed by the clicking on the attached documents.
MVHA offers a range of opportunities for our residents to get involved in scrutinising our performance:
If you are interested in getting involved with any of the above or would like any information on any other groups please contact our Resident Involvement team on 01306 505 529 or 01306 505 558
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