Customer Services
Other ways to get involved
E-mail Group
Anyone who is on e mail can join this group.This group has been set up for those busy people who can't or don't want to attend meetings. We welcome feedback on any aspects of the housing service.
Contact us on Resident involvement email to register to become part of this group
Mole Valley Leaseholders Association
We have recently re-formed the leaseholders’ forum. The forum holds regular meetings so that issues can be shared, discussed, and resolved. The forum will allow you to form an independent group, run by leaseholders for leaseholders.
If you require details of the next forum or want to know how to get involved, please email us at: Info@mvha.org.uk
Repairs Service Improvement Group Meetings (RSIG)
We encouraged residents to attend meetings with us to monitor the Responsive Repair work that is undertaken. This proved such as success that we now have 10 tenants from all over the district and from sheltered housing too who participate in the Gas servicing, and Responsive Repair monthly meetings with our Direct Labour Organisation and our Responsive Repairs contractors. There have been positive changes to the service as a result of the residents input.
Mystery shopping - shopping with a difference!
Ever fancied being an undercover agent? Want to make a contribution to your community? Then we have the perfect role for you.
We are looking for volunteer mystery shoppers to help us learn more about the quality of our services. All you need to do is contact some of our services and ask for help, then let us know how officially staff dealt with your request.
Full training will be given, and each mystery shopper will carry out four shops over four weeks. By getting involved you are helping us improve our services. To say thank you we'll give you a £10 shopping voucher for each successful shop.
If you are interested please contact: Jumai Gukas on 01306 505530
Residents Voices
Do you live in one of Mole Valley Housing Association's (MVHA) properties? Are you interested in the housing/community services provided to your flat, house,road,and/or neighbourhood etc. Would you like to help MVHA provide better housing services to you and your community? If your answer is Yes, you can become a Residents Voice. Find out more about this: 
Resident voices (372 KB)
Want to know more about resident involvement?
For more information on tenant involvement or if you are interested in setting up a local group where you live contact the resident involvement team residentinvolvement@mvha.org or your Area Housing Manager.
MVHA resident review 2010-11 
