Customer Services
Handyperson service
Kevin the handyman The Handyperson Service is provided by Mole Valley Housing Association for use of its residents – tenants and leaseholders.
It is often difficult and expensive to call someone out for the smaller jobs like fitting a plug, hanging a curtain rail, fixing a tap or small carpentry jobs.
MVHA’s Handyperson Service is here to help you carry out small routine jobs that you may be unable to do yourself.
What sort of work can be undertaken?
- Doors/window, repairs and adjustment (where these are the tenant’s responsibility)
- Minor carpentry work;
- Minor plumbing repairs;
- Fitting locks and security chains;
- Gates/fencing/walls – repairs and renewals (where these are the tenant’s responsibility)
- Draught proofing;
- Minor electrical work – generally restricted to wiring plugs, changing bulbs and similar tasks.
- Minor decorations;
- Shelving;
- Flat Pack – assembly.
Are there any jobs that the Handyperson Service can’t do?
We can not undertake large-scale work that is above first floor level, gas work, electrical (apart from plugs and fuses), or roofing work. When considering a job the handyperson also has to consider the Health & Safety issues involved. The Handyperson will not carry out any works which our repairs service would usually do for you, as part of our responsibility under your tenancy agreement.
Can Leaseholders use this service?
Yes they can. Please view the table below for the costs associated.
Costs
The charge for the service is as follows
| Charge | Additional costs | Material costs | VAT | |
|---|---|---|---|---|
TENANTS | £20 for the first 2 hours* | £20 per hour/part hour thereafter | At cost price | Inclusive |
LEASEHOLDERS / NON TENANTS | £35.00 per hour | £35.00 per hour | Price to include time and administration charges | To be added |
OWNER / OCCUPIER | £35.00 per hour | £35.00 per hour | Price to include time and administration charges | To be added |
(* This is a subsidised charge to the tenant for this service)
The account must be settled once all works are completed and this can either be cash or cheque.
How to get in touch
If you would like to use this service or to talk to one of our staff about what we can do for you then contact us at
Handyperson Service
MVHA Repairs Team
Regent House
Station Approach
Dorking
Surrey
RH4 1TF
Tel: 01306 505555 or freephone 0800 634 9876
Email: repairs@mvha.org.uk
MVHA resident review 2010-11 
