Customer Services
MVHA policies
Please find below all the Circle Anglia policies which are applicable to Mole Valley Housing Association residents.
General policies
Complaints (151 KB) Decants (125 KB) Equality & diversity (104 KB) Goodwill payments (86 KB) Resident and service-user involvement (96 KB) Smokefree (49 KB)
Property policies
Aids and Adaptations (153 KB) Asbestos (90 KB) Electrical safety (72 KB) Gas Safety (125 KB) Property alterations and improvements (97 KB) Scalding and hot water (53 KB) Legionella management (85 KB)
Tenancy policies
Abandonment & absent tenants (51 KB) Anti-social behaviour (policy & procedure) (275 KB) Anti-social behaviour (policy statement) (76 KB) Assignment to a potential successor (71 KB) Domestic Abuse (113 KB) Grounds for possession (67 KB) Harassment (113 KB) Joint tenancies (46 KB) Lodgers & subtenants (56 KB)
Management Moves (114 KB) Resident Debt (91 KB) Service charges (86 KB) Starter tenancies (49 KB) Successions (73 KB)
