Customer Services
Service Standards - Home Ownership
MVHA has produced Service Standards for Home Onwers so that you are clear about the level of service you can expect to receive from MVHA.
The leaflet below explains what you can expect as a customer of MVHA. It also explains which standards we monitor regularly and which we report our performance on to you.
MVHA Home Ownership Service Standards (429 KB)
We will review all service standards regularly and will involve you, our customers, when we do so.
