Reporting a Repair

There are many ways you can report a repair.

Reporting a repair You can report a repair online.

You can call the Repairs Team by using our freephone number 0800 6349876 (from a landline) or 0300 333 0001 (from a mobile)

You can email our Repairs Team at: Mole Valley repairs email

You can come and see us direct in our offices at Regent House.

Repairs you are usually responsible for.

all internal decoration, including carpets and paintwork
repairs to furniture and appliances
repairs to internal plumbing and wiring
repairs to plasterwork
repairs to floorboards
However, we may be responsible for arranging some types of repairs. This might be the case if the repairs needed affect more than one home, such as problems with a shared heating system or a leaking roof.

Repairs we are usually responsible for:

repairs to the building's structure, including the roof and guttering
repairs to shared parts of the building, such as lifts and communal stairways
buildings insurance (to protect the entire building from accidents and disasters such as fire or flood)

The lease is your most important document as it sets out the terms and conditions you must adhere to. Please read it. The lease is a legal document. Keep it in a safe place. You should always have your own copy but we can provide you with a copy if you lose it. There will be a charge for this service and you should contact the Leasehold Management Team who will tell you how much it will cost.

Our leases are broadly similar, although the actual conditions of your lease will be specific to your own property and details may be different from other properties in the same building, even your neighbours.

Last modified 23/05/12