Rent and Service Charges

The rent that you pay is essential to Mole Valley Housing Association, so that we can carry out repairs and maintenance to your home and give you the high standards of housing and services you expect. We offer support and advice for anyone experiencing debt, or concerned about their financial situation.

Pile of pound coins If you are finding it difficult to pay your rent it is very important that you contact us immediately. We understand that problems can arise and we will help and advise you as much as we can before things get out of hand.

We will work with you to reach a realistic agreement to pay off your arrears, taking into account your income and essential spending needs. If your arrears continue to grow and we cannot reach agreement to clear them, we will take legal action.

We will take firm action if you fall behind with your rent and do not talk to us.

To provide you with more information about what help you can get, we have our MVHA Financial Inclusion Strategy (0.9 MB).

Requesting information

If you require information about your rent account, understanding your rent statement or would like to visit other relevant websites, please use the links below.

Pay your rent online using Allpay's secure website
Find your Income Officer
Check benefit entitlement at www.circleanglia.org/benefits
Mole valley District Council's Housing benefit section
Understanding your rent statement (1.4 MB) document

Welfare reform calculator

Reforms are coming in 2013, to the way welfare benefits are calculated, capped and distributed. If you are concerned that these will affect you, or would just like to know what you may be entitled to, please use our welfare reform calculator below.