Customer Services
How to pay your rent
Methods of payment
Direct Debit
Direct Debits can be arranged for payments to be made monthly, 4 weekly, fortnightly or weekly. In most cases these can be completed over the telephone. This way you can ensure that your rent is paid in time. You remain in control of the payments as you can stop the direct debit at any point should the need occur. And in addition we say thank you by giving you a £10.00 gift voucher.
If you wish to pay by direct debit or standing orders please call 0800 634 9876 (from a landline), 0300 333 0001 (from a mobile) or contact your contact a member of our Income Team to arrange your payments.
Standing Order
If you would prefer to arrange with your bank to pay your rent or service charge by standing order, our bank account details are as follows:
Account Name: Mole Valley Housing Association
Account sort code: 60-00-01 Account number: 39330214
Internet Banking
You can use internet banking to transfer money from your bank account to Mole Valley Housing Association’s bank account, as detailed above. You must quote your tenancy reference number, to ensure the payment reaches your rent account.
Cheque Payment
If you wish to pay by cheque, please write your tenancy reference number and your name and address on the reverse of the cheque. Cheques can be posted to the following address:
Mole Valley Housing Association
Regent House
Station Approach
Dorking
Surrey
RH4 1TF
Please do not send cash in the post.
Payment at Mole Valley Housing Association Office
Our offices are located at the above address. Our opening hours are Monday to Friday 8.30am to 5.00pm. We are able to take cash, credit/debit card and cheque payments.
Phone Payment
Please phone Allpay.net on 0844 557 8321 (24 hour service) or Mole Valley Housing Association 01306 505555 Monday to Friday 8.30am to 5.00pm. Please have your rent payment card and your credit/debit card details ready to use.
At a Post Office or Paypoint outlet
You may pay your rent at any Post Office or a shop displaying the Pay Point logo in the country using your rent payment swipe card. You will receive a receipt showing the date and the amount paid. The receipt is your only proof of payment – please check it carefully before leaving the counter and then keep it in a safe place for future reference.
Allpay Online Banking
If you wish to make a payment to Allpay via the internet, please log onto Allpay You can also go on our website www.mvha.org.uk and then click on ‘payments online’.
Payments using your mobile phone
You can pay your rent or service charges by using the text facility on your mobile phone. You will need to register on Allpay’s website using the following link: Allpay
Please quote your tenancy reference number on all payments
Mole Valley District Council will no longer accept any payments for MVHA
rent or service charges
If you lose your payment card, please contact Customer Services on 0800 634 9876 (from a landline) or 030 333 0001 (from a mobile) for a replacement
Behind with your rent
It is a condition of your tenancy that you pay your rent in full and on time. If you do not, your rent account will be in arrears and you risk action being taken against your tenancy. The association realises that problems can arise due to illness, an emergency or some other good reason. If you should have difficulties paying your rent contact a member of our Income Team immediately. They will discuss the matter with you and ensure that you receive all the help to which you are entitled. It may also be possible to agree that you can pay off your arrears by instalments. If you do not explain what your difficulties are we cannot take them into account or offer help and advice. PLEASE NOTE: - If you receive Housing Benefit this is usually paid in arrears – most commonly 4-weekly in arrears. Please therefore look at the balance the last time Housing Benefit was paid onto your account to get a more accurate balance.
MVHA resident review 2010-11 
