How quickly will we complete your repair?

We will always complete every repair as quickly as we can. We split the types of repair into three main categories (depending on how urgent the work is). Each has a maximum target time limit to complete the job.

Emergency repairs

Emergency repairs are mainly those that have serious effects on people or damage to your home. They include, but are not limited to:

a water leak that cannot be contained;
total loss of electrics or water;
fire damage and flooding;
major structural damage;
repairs to doors and windows where your property is
not secure;
serious blockages to main drains (or blocked toilet if it is your only one);
a complete loss of heating where no temporary heating is available;
a broken-down lift
offensive or discriminatory graffiti.

You will not have to wait more than 24 hours for a contractor to come to your home and make it safe. MVHA and its contractors will do its utmost to respond to all emergencies to make safe within 4 hours.

Please note that we may have to return at a later date to complete a full repair.

Urgent repairs

Urgent repairs are those that are inconvenient, affect your comfort and which, if left incomplete, may cause damage to your home. This includes but is not limited to:

heating and hot-water breakdowns (the contractor will always try to visit within 24 hours but if parts are needed to complete the repair, a second visit may be needed);
minor leaks and blocked drains and pipes;
faulty electrical fittings and minor electrical faults;
leaking roofs.

You will not have to wait more than seven calendar days for our contractor to complete this type of repair.

Routine repairs

Routine repairs are those that cause inconvenience to you but are not urgent and do not pose an immediate risk to your health and safety. This includes but is not limited to: