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Given public spending reductions and other demands on its resources the Council doesn’t have the resources to buy back and where necessary improve the stock so this is not currently an option.
Good progress has been made on putting the issues at the Orchard Village right since Clarion took ownership of it. An independent surveyor was immediately appointed to undertake comprehensive surveys so that the extent of the issues could be fully understood and, most importantly, what would need to be done to put them right. Clarion is working closely with the build contractor Willmott Dixon, which has a number of operatives and equipment on site in order to complete the remedial works and give people the quality homes they were promised.
The Parkside Major Works project is in the last stages of Phase I. External and internal communal decorations, roof repairs, window overhauls, walkway repairs, mechanical works and electrical upgrades have now been carried out at St Stephens Road, Butley Court, Jossiline Court, Ranwell Close, Wilmer House, Ingram House and Lakeview. The final electrical upgrades at Sandall House have started and internal communal redecorations will follow.
Work on Phase II has commenced. This is mainly environmental works across the Parkside estates - including soft landscaping, renewal/repair of fences, roads and paving, installation of new bin stores, demolition of St Stephens Road garages, re-establishing the Ollerton Green underground car park and repairs at Sturdy House underground car park.
Yes there will be lots of opportunities for residents to get involved. Clarion will create an Old Ford Community Panel, which will include tenants and be responsible for overseeing Clarion’s local performance in Tower Hamlets, undertaking scrutiny activities and helping shape local services. The Panel will also help decide where Clarion’s community and neighbourhood investment funds can best benefit local initiatives. If you’re interested in becoming a member of the Community Panel, please speak to a member of your local housing staff.
Residents will also have opportunities to get involved with a new North London Scrutiny Committee and more details on this will follow.
The consultation on becoming part of a new housing association will last for six weeks from midday on Friday 13 October until midday on Friday 24 November 2017.
To make sure as many residents as possible share your views an independent organisation, Communities First, has been appointed to act as an independent advisor.
Communities First is a charity that specialises inhousing consultations with tenants. As well as sharing your views with Communities First you will also be able to ask them questions.
To share your views please contact:
No. There will be no changes to your rent (or service charges) as a result of the merger.
If the merger is approved and we move to a single housing association, the name of your landlord is expected to be Clarion Housing Association Limited.
The existing arrangements for moving to another home will continue for the time being. We already operate a mutual exchange system, which allows tenants to directly swap their property with someone else living in one of our homes, as well as with tenants whose landlord is another social housing provider terms and conditions apply). This service will continue under a single housing association. If the merger is approved we will be looking to see how we can offer opportunities to our residents to be able to transfer.
The way you report repairs will not change. Running a good quality responsive repairs service will continue to be a top priority. You will receive a consistent service no matter where you live and we will complete all repairs for which we are responsible in an efficient and timely manner.
The Chair of the new combined housing association will be David Avery. Neil McCall will be the Chief Executive.
We have homes and offices up and down the country from Newcastle-upon-Tyne in the north to Plymouth in the south west and we are organised in to five regions, each with their own director. Of our nearly 125,000 homes, 48,000 are in London. We are currently working in over 170 local authorities, including 28 London boroughs.
Our priority is to allow our residents to contact us in whatever way is most convenient for them. Many of our residents increasingly want to deal with us online, so we are investing in systems to ensure that we can provide the digital services they want. Phone calls remain the most popular form of communication and we’ve been working hard to ensure our contact centre is as efficient and effective as possible when you call us. In addition, new technology also allows us to better serve some customers in the comfort of their own homes.
We take resident feedback seriously and we use an independent polling company to monitor resident satisfaction and to learn from your feedback. In addition the creation of a Community Panel will ensure that residents are involved with shaping local services and identifying opportunities to invest in their communities.
If the plans are agreed:
We will notify the Homes and Communities Agency and make an official application to the Financial Conduct Authority to obtain approval for this proposal.
Old Ford and the new Clarion Housing Association will be merged. We will write to all residents informing you of this.
In 2018Creation of the Community Panel