Customer Services
Achievements
Old Ford Housing Association has a lot to be proud of this year, having delivered on transfer promises, and won a Gold Award for Building Cohesive Communities.
Winning the Gold Award
Many people think that awards do not mean much but this was a big one. We won it for the work we have done to help strengthen the communities on our estates. Our residents have many different backgrounds, beliefs, interests and cultures. So over the last seven to eight years we have explored ways for residents to socialise and get to know each other. It’s good to know that this stands out against other work done in the UK. We hope you agree.
Some other success stories
- £135 million confirmed for investment over five years
- 2 successful stock transfers, Parkside, Mardyke and transfer of management of Circle 33 homes in Tower Hamlets
- 80% of residents came to vote and 87% said YES to the Mardyke transfer
- 4,416 homes (we started with 1,000 homes in June 2007)
Once the stock transfers had taken place we had to jump and deliver on 100 day promises for Parkside as listed below:
- Carried out all Health and Safety works
- Introduced named caretakers responsible for each apartment block
- Removed all abandoned vehicles
- Replaced windows on commercial areas
- Introduced a cleaning programme for communal windows
- Removed graffiti
- Daily removal of bulk rubbish
- Started a Tenancy Audit, which will tell us the needs of individual households so we can tailor our services to them
- Started work on renewing eighteen lifts
