The aim of the inspection is to assess how the organisation is doing in delivering services and to identify where to concentrate improvement actions.
The inspection, which was at only a week's notice in early January, focused on the outcomes for residents and works on the basis that Old Ford will concentrate on improving services rather than preparing for an inspection, which could happen at any time. In particular the focus of the inspection was on:
In addition the inspection looks at three service which cut across the association:
Inspectors collect evidence before and during the inspection by:
Once they’ve collected their information the inspectors make an assessment of how well the organisation is performing. This what they call judgement 1 – how good is the service. View the inspection results >
The results are used to help decide on the improvements we need to take to deliver an even better service to you. View our draft action plan >
We are very keen to hear what residents think about our improvement plans. Feedback on our action plan online >
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