Customer Services
Performance 2007-8
| Voids and lettings performance | |
|---|---|
Average re-let time in days | 39.9 |
Number of units vacant and available to let | 5 |
Dwellings vacant and available for let | 0.2% |
Number of units vacant but unavailable to let | 49 |
Dwellings vacant and not available for let | 1.9% |
| Rent collection | |
Rent collected | 96.7% |
Current resident arrears at year end | 5.3% |
| Resident satisfaction with repairs | |
Satisfaction with the last repair | 71.5% |
| Reactive repairs | |
Number of emergency repairs notified | 2357 |
Number of urgent repairs notified | 2646 |
Number of routine repairs notified | 2231 |
Emergency repairs completed within target | 93.2% |
Urgent repairs completed within target | 94.6% |
Routine repairs completed within target | 86.7% |
Number of homes with a valid gas safety certificate | 2282 |
Homes with a valid gas safety certificate | 99.5% |
| Decent Homes Standard and SAP (energy efficiency) rating | |
Average SAP rating | 73 |
Homes failing Decent Homes Standard | 28.9% |
| Lettings to residents with a disability | |
Percentage of lettings | 21.4% |
| Who we house – lettings in the last year | |
White British | 48.2% |
White Irish | 3.7% |
White other | 11.1% |
Mixed | 3.7% |
Asian | 11.1% |
Black | 18.5% |
Chinese or other | 0% |
Chose not to say | 3.7% |
| Total | 100% |
