Customer Services
Performance 2008-9
The figures below are as at 31 March 2009 for properties managed by Old Ford Housing Association1
| Properties managed | 3624 |
|---|---|
| Voids and lettings performance | |
Average re-let turnaround times (days) | 32 |
Total number of dwellings vacant | 183 |
Dwellings vacant | 5.1% |
| Rent collection | |
Rent Collected as % of Rent Due | 99.4% |
Current residents arrears as % of rent roll | 4.6% |
| Resident satisfaction | |
Satisfaction with their last repair | 85.7% |
Satisfaction with the service provided by their landlord | 69.1% |
Satisfaction that views are being taken into account | 55.2% |
| Reactive repairs | |
Number of emergency repairs completed | 3,482 |
Number of urgent repairs completed | 5,436 |
Number of routine repairs completed | 4,133 |
Emergency repairs completed within target | 95.5% |
Urgent repairs completed within target | 91.4% |
Routine repairs completed within target | 85.4% |
Homes with valid gas safety certificate | 99.2% |
| Who we house | |
White British | 36.9% |
White Irish | 1.8% |
White other | 7.2% |
Mixed | 5.4% |
Asian | 29.7% |
Black | 17.1% |
Chinese or other | 1.8% |
Chose not to say | 0.0% |
| Total | 100% |
| Lettings to residents with a disability | |
% lettings | 23.4% |
1Some of these figures use a different methodology to the Tenant Services Authority performance indicators as they are in real time and allow us to manage our services more effectively.
