Resident involvement

At Old Ford we want to involve our residents in all that we do, so that we can provide services that our residents want and that will meet the needs of our diverse community.

By getting involved you are able to influence decisions which affect your housing services. You have the opportunity to get your voice heard and can influence the shaping of our services. By letting us know your views on the services we provide you enable us to better understand your needs so that we can deliver better quality and customer focused services, making your area an even better place to live. Our options for getting involved can also provide you with the opportunity to develop new skills make new friends.

What are my options?

There are many ways that you can get involved, depending on what you are interested in and how much time you have to commit.

You can choose from the following options:

Becoming a member of the new Repairs and Maintenance Customer Engagement Panel
Becoming a member of your Residents' Group. Orchard Village residents are invited to attend weekly drop-in sessions on Tuesdays from 10 am-12 noon in the Neighbourhood Office at 149-151 Lowen Rd
Becoming a member of the new Residents' Scrutiny Panel. Please click here for more information about the role. If you have any questions please look at our list of Frequently Asked Questions (2.7 MB), or contact us on the details at the bottom of this page
Becoming a member of the Old Ford Board
Becoming a member of the Resident Editorial Panel
Becoming a member of the Readers' Email Panel
Becoming a member of the Residents' Federation
Becoming a member of the Have Your Say Panel
Taking part in surveys and questionnaires
Taking part in estate and block inspections. View the inspection dates for 2013/14
Taking part in mystery shopping
Taking part in Focus Groups
Taking part in Decent Homes Groups
Taking part in any training opportunities

To find out more about these opportunities, please download Old Ford's Guide to Resident Involvement (3.9 MB). You can also:

* Visit Old Ford's Residents' Federation desk at our Polydamas Close office in Bow
* Visit the Orchard Village Residents' Group desk between 10 am and 12 noon every Tuesday at our Orchard Village Neighbourhood Office at 149 - 151 Lowen Road, Havering
* Contact the Residents' Federation or Shirley Neighbour on the contact details at the bottom of the page.

Events:

We are currently organising a programme of events for residents for the year 2013/14. Please check back here for more information, or contact Shirley Neighbour on the contactdetails at the bottom of the page.

Suggest improvements to our services:

If you have any suggestions on how Old Ford can improve our services or opportunities for involvement we would love to hear them! Please get in touch using any of the contact details below, or fill in our online feedback form by clicking here.