Customer Services
Residents' Federation
The Residents' Federation will:
- Promote resident participation and diversity
- Support resident groups
- Provide strategic input into the running of Old Ford
- Help improve services
Residents' Federation members are invited to attend monthly meetings with OFHA middle managers from all customer-facing teams (housing management, refurbishment, and community development and service contracts), to discuss policy issues around service delivery. These could include problems with contractors, service contracts or refurbishment works, a policy not being implemented correctly or a review of how a service could be improved.
It is vital that the Resident Board members keep the Federation updated on current issues. The Chair of the Residents’ Federation will be invited to attend Old Ford Board meetings as an observer.
The Residents' Federation will be invited to be involved in the strategic delivery of housing management through a number of channels. The main lead on the strategic management of this will be via the Board and Neighbourhood Board.
