Anti-social behaviour is behaviour which causes, or is likely to cause, harassment or distress. It can be anything from low-level persistent nuisance to serious violent behaviour. It includes all behaviour that harms residents' quality of life in and around their homes.
Some examples of anti-social behaviour (ASB) are: neighbour nuisance; vandalism and graffiti; noise nuisance; misuse or serious neglect of gardens; nuisance from pets; car crime; drug related crime; verbal abuse; intimidation; domestic violence; and racial harassment.
If you are experiencing anti-social behaviour, please report the incident(s) online, or contact a Customer Service Advisor on 0800 073 0427 or 0300 500 1500, or email email@example.com
What is Circle's approach to anti-social behaviour?
We aim to promote a safe and secure environment for people to live in. We aim to prevent anti-social behaviour from happening and set out clear requirements of our tenants in our tenancy agreements. We take enforcement action where appropriate and work in partnership with the police and other partners to prevent and deal with anti-social behaviour.
What are Circle's service standards for dealing with anti-social behaviour?
- Use a range of prevention measures to reduce anti-social behaviour
- Take a victim-centred approach
- Investigate all complaints of anti-social behaviour
- Always have someone available to deal with anti-social behaviour during office hours
- Respond to racial harassment and domestic violence within 24 hours
- Remove offensive or discriminatory graffiti within 24 hours of it being reported
- Support and work with you in trying to resolve your complaint
- Agree an action plan with you within 2 weeks of you reporting an incident and review this every month
- Offer clear advice and support when you report an incident
- Use a range of remedies to resolve anti-social behaviour; taking an approach that is appropriate to the case including legal action if necessary
- Review all open cases after 3 months
- If we feel your case should be closed, we will discuss this with you and give you an opportunity to appeal. After your case is closed we will ask for your opinion on how we dealt with the case
For more information please download our Anti-social Behaviour Policy (PDF) (388 KB)