Managing your money

If you are concerned about your financial situation, or worried about falling into arrears on payments, you might find a free financial healthcheck useful. For those who are struggling with debt you may find the Consumer Credit Counselling Service (CCCS) helpful.

Free Financial Health Check

Money Advice Service

We believe that whatever the situation is with your finances, it’s good to know where you stand and that you are making the most of your hard earned money.

We’ve found a great new online money planner, it's from the Money Advice Service, and it’s called the health check. The Money Advice Service is here to help everyone across the UK to understand and manage their money better.

Spending just a few minutes answering some straightforward questions on the health check will get you an easy-to-follow personalised action plan with the top three things you can do to make the most of your money right now, and to plan for future goals.

Best of all, it’s free and it’s unbiased. The Money Advice Service won’t recommend a particular product or provider or try to sell you anything, it really is just trying to help you make the most of your money.

Click here to take the health check now.

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Debt and arrears advice

You can find out about our rent arrears policy by clicking here. If you are having financial difficulties, please don't hesitate to call one of our customer services representatives to discuss it; you can speak to someone on 0203 583 1515 . Alternatively you can fill out our customer contact form, explaining your enquiry, and we will be in touch.

Free on-line debt advice:
Many people struggling with debt are unaware that expert debt advice is available free of charge from charities like the Consumer Credit Counselling Service (CCCS). CCCS is a UK charity that helps people in debt regain control of their finances. All their services are impartial, confidential and free of charge. To find out how they may be able to help you, visit their online debt counselling service - CCCS Debt Remedy. Debt Remedy will ask you some straightforward questions about your situation and give you free advice tailored to your needs.

In-house Welfare Benefit Advice:
You can visit a Welfare Benefit Advice officer 2 days per week at our Usher Road office for in-depth advice and assistance regarding benefit appeals and backdating claims.

Further information: