Our performance (2012 /13)

Please find below our performance for 2012 /13, in relation to the previous year, and this year's targets.

General needs housing
Performance indicator	2011/12 Performance	2012/13 Performance (YTD)	2012/13 Target
Repairs completed in target	92.4%	95.0%	92.6%
Tenants satisfied with the way their landlord dealt with their last repair	96.4%	95.1%	95.0%
Tenants satisfied with the services provided by their landlord	88.8%	87.0%	85.0%
Tenants satisfied that their views are being taken into account	83.1%	78.7%	78.0%
Stage one and two complaints responded to within agreed timescales	N/A	99.0%	90.0%
Current tenant arrears	1.9%	1.3%	2.7%
Re-let time	15.2	17.4	20.0
Vacant (and available to let or pending completion of works)	0.8%	0.9%	0.5%