Customer Services
Mystery Shoppers
Help improve the way Roddons operates through shopping different areas of the organisation, recording your findings and thoughts and then feeding back to the Customer Insight Team.
As a Mystery Shopper you will:
- Be expected to shop our services 3 times a year during the scheduled shopping periods, whilst remaining undetected to Roddons staff
- Have the opportunity to shop such areas as Customer Services, Repairs, Lettings and Estate Management
- Utilise different methods of shopping – telephone, visit, letter, email and website
- Be rewarded with Love 2 Shop vouchers for each fully completed shopping form you return to us
- Gain a sense of self satisfaction and meet other tenants who wish to contribute to Roddons’ processes
- Be offered help and support at all stages of the shopping process!
If you are a Roddons tenant and think you would like to become a Mystery Shopper, we would love to hear from you - we recruit shoppers all year round!
For more information please contact Jenny Bamford or Jamie Howard in the Customer Insight Team, on 0800 111 6447 from a landline or 0300 333 6557 if you are calling from your mobile. Alternatively you can email jenny.bamford@circle.org.uk or jamie.howard@circle.org.uk to register your interest.
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