Customer Services
Making a bid
You can pick up a free copy of the Home-Link magazine from the following distribution points;
- RODDONS HOUSING ASSOCIATION
Beacon House, 23 Hostmoor Avenue, March, PE15 0AX - COUNCIL BUSINESS RECEPTION
Fenland Hall, County Road, March, PE15 0AY - FENLAND@YOUR SERVICE SHOPS
(Shops located in Chatteris, March, Wisbech & Whittlesey) - LOCAL LIBRARY
(Located in Chatteris, March, Wisbech & Whittlesey)
Properties will usually be advertised every other Friday. Your bids must reach us by 12 noon the following Wednesday. This is known as the bidding cycle.
You will be able to bid for a maximum of 3 properties in each bidding cycle.
You can bid in the following ways:
- On the web Go to www.home-link.org.uk and log on with your Home-Link number and date of birth.
- By telephone Call 0870 727 0481 and follow the instructions
- By text Text 07781 472 726
- By coupon Blank coupons will be sent directly to you with your registration pack. Each coupon will have your name and Home-Link number printed on it. This is your individual number so do not give your coupons to anyone else. You can request more coupons by going to the Home-Link website or by ticking the box on your coupon when you submit a bid.
The term ‘bidding’ means to express an interest in an advertised property. It does not involve money!
How do I know if I’ve been successful?
Once the bidding cycle has closed, a shortlist of eligible applicants is produced for each property. Roddons allocates from the shortlist after doing further checks. If your name is at the top of the shortlist, you will normally be invited to view the property. If you refuse this property, the next person on the shortlist will be invited to view it.
Important! You do not automatically get penalised for refusing a property you have successfully bid for, however, we may review your circumstances if you refuse several properties, especially if you are in a high housing needs band and need to move urgently.
If you successfully bid for more than one property in the same bidding cycle, Roddons will usually contact you to ask which property you would prefer as your first choice. Roddons aims to contact applicants who have come top of a shortlist within a week of the close of the bidding cycle.
Roddons may invite more than one applicant to view the property at the same time, known as a ‘multi viewing’. However, the property is usually offered to the applicant with the highest housing need who attends the viewing.
Properties may be advertised some time before they are ready for occupation, you will be informed of when the property is available.
Whilst a property is under offer to you, you will not be able to place bids on any other properties. Only one property may be on offer to an applicant at one time. If you receive an offer to view, and you do not intend to turn up you must contact Roddons.
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