Rent FAQs

FAQ Roddons

How do I pay my rent?

See Section "Paying Your Rent" for further details.

What happens if my income or circumstances change?

Some changes may affect any housing benefit that you are receiving. Contact your local housing benefit office on 01354 654321 and notify them of any change as soon as possible. You should also contact Roddons Income Team as well.

What should I do if I can’t pay the rent?

If you can’t pay the rent, you should contact Roddons Income Team as soon as possible. If we know there is a problem, we can often help you.

Seeking advice is the start of a solution. Don't ignore the problem, it won't go away, and the longer you leave it the worse it will get.

What happens if I don’t pay the rent and I don’t contact you?

If you don’t pay your rent we will contact you. We will treat you fairly and sympathetically, but we expect you to take steps to clear you debt.
Remember - it's much easier to clear a small debt than one that has become much larger because you didn't seek help.

Roddons Income Team can offer help and advice on managing your debt. We will give you every opportunity to make an arrangement to clear the arrears, however should any arrangement be broken, we will take the next step to recover the debt. If you continually fail to pay your rent, we will make an application to court where we will ask for possession of your home and this may lead to your eviction.

I have received a letter stating I am in arrears. What should I do?

Please don't ignore it
Read the letter carefully
If you can clear the debt, do so as quickly as possible
If you cannot pay off what you owe, contact Roddons Income Team to discuss the debt. They can check if you maybe entitled to benefits and also make an arrangement to clear the debt.

How do you work out my rent?

We set the ‘Net Rent’ element of your rent according to a formula set by the Government, which calculates a “target rent” for every home. This is based on the value of the property, the size of the property and average earnings in the area. Your rent is moving towards the target over a period of up to 10 years.

If your Net Rent is currently below the target your rent will increase this year by inflation -1.4% plus 0.5 % (-0.9%) plus £2.17 per week, provided this does not take your Net Rent above the target rent level.

If your Net Rent is currently above the target your rent will not increase this year.

Please note that service charges may still increase.

When will my rent increase take effect?

We are required to give you 4 weeks notice of any rent change. We will write and tell you of your new rent at least 1 month before any new rent takes effect.

We will only increase your rent once a year and the proposed new rent will change from April each year for assured tenants and the anniversary of the tenancy for secure tenants. As your tenancy is weekly, the new rent will begin on a Monday.

When is my rent payment due?

Your rent is due in advance every Monday from the start of your tenancy. You can also pay fortnightly or monthly but you need to make sure that you pay in advance.

I have a question about my rent account, how can I contact you?

Telephone us on 01354 660789
Email us at roddonsincometeam@circleanglia.org
Write to us at Roddons Housing Association, Beacon House, 23 Hostmoor Avenue, March, Cambs, PE15 0AX
Visit us at the address above between 8.45am and 5.00pm, or telephone us to make an appointment
We can also make an appointment to visit you in your home.

Last modified 11/03/10