Compliments and complaints

Let us know if you are pleased with the service you receive from us, or if you think we could do better.

If you have any comments about the service that you receive from Russet, please let us know by e-mailing info@russethomes.org. Alternatively you call call our Contact Centre on 01732 780999. Your views are important to us, and your feedback is useful in order for us to help improve the levels of service.

We operate a clear complaints process which is open to anyone who is unhappy with the service they have received from us. For more details please see the key information guide to Making a Complaint (1.4 MB)

If you wish to get in touch with us online in the first instance, please either contact Complaints_Russet@circleanglia.org, or fill out the short form below.

Your name *

Your address *

Your email address

Your daytime contact number

Best time of day to contact you

Would you like to make a compliment, complaint or comment? *
Compliment
Complaint
Comment

Date (of service received or incident)

Please provide details of your complaint / compliment / comment *

If you are making a complaint, please tell us how you would like us to put it right

Please give details of any harm, loss, damage or inconvenience you have suffered in relation to this

Is this the first time you have made a formal complaint regarding this issue
Yes
No

If no, please provide us with your complaints reference number and the date of your original complaint (separated by a comma)

Last modified 07/12/11

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