Customer Services
Repairs
We operate priority-based service for day to day repairs, in partnership with our maintenance contractor, Mears.
Repairs should be reported through the Contact Russet team, using the 24-hour freephone repair line, 0800 197 2880.
Alternatively, mobile phone users can report repairs on 01732 774180.
Non-urgent repairs can be reported through this website, using the online repairs reporting form >
Heating and hot water repairs
In the event of a heating or hot water system breakdown please ring our contractors, Swale Heating, on:
0800 783 0668 or 0800 731 1886
01795 477098 if you are a mobile 'phone user and want to avoid charges associated with 0800 numbers
Invicta Telecare
Do you, or a member of your family, need support or telecare services?
