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You will have recently received a notice from us regarding your change of landlord to Circle Thirty Three Housing Trust Limited (known as Circle Housing). Below you can find some additional information.
We consulted with customers last year to bring the nine housing associations within Circle Housing into one landlord and consequently one board. We have already brought in Mercian, Wherry, Roddons, Mole Valley, Merton Priory Homes and South Anglia. We believe we can offer a simpler and more efficient service to all customers if there is one landlord governed by one board.
Legally, the identity of your landlord will change and it will simply be known as Circle Housing. Changes to the legal structure are really changes behind the scenes and many of the things that we think are important to you will stay the same.
The conditions of your tenancy (or lease for leaseholders) will not change. Your rights and responsibilities as a tenant or leaseholder will not change. Any statutory rights, such as ‘preserved right to buy’ and ‘right to succeed’ are also unaffected.
No. There will be no changes to your rent (or service charges) as a result of this.
The name of your landlord changed on 1 November 2017. Your new landlord is Circle Thirty Three Housing Trust Limited, although this will simply be known as Circle Housing. We have sent you a formal notice confirming this.
The way you report repairs will not change. Running a good quality responsive repairs service will continue to be a priority. You will receive a consistent service no matter where you live and we will complete all repairs for which we are responsible in an efficient and timely manner.
A further consultation took place over the summer, ending in September with a proposal to merge Circle Housing (which now includes Russet and the other former Circle Housing registered providers) and Affinity Sutton Homes. The intention is to further simplify the Group so that all homes owned by housing associations within the Group are under a single legal entity. There are still some formalities to be completed before this can take place, but we expect a newly named organisation to be registered around Christmas or early in the New Year and to be called Clarion Housing Association Limited.
At that point we will be legally required to contact you once more to explain that the name of your landlord will formally change again. It is unfortunate that there may be two changes in such a short space of time but there is no alternative.