Challenges

The Doorstep Challenge Roadshows

The challenge is how do we best deliver services, as different approaches work for different people. With the Doorstep Challenge we put together a mixed team representing
all our services and we come to you and see if we can fix something on the spot.
It could be a dripping tap or filling in a form. You’ve told us this is great, so we’ll be doing more Roadshows.

Face to face

The phone isn’t always best, so just to let you know, we’re looking at increasing the
opportunities by which you can speak to us face to face.

Fixing how we fix your homes

It’s been recognised last year that the repairs and maintenance service needs to improve.
As a direct result of the feedback we have received from you, we have entered into an innovative management arrangement between Mears Group PLC and Anglia Maintenance Services.

This new agreement brings strict targets for our contractors to deliver what they promise when they promise. New IT systems will improve monitoring of appointments and repairs with a greater focus on completing the repair during the first visit. You should be seeing a visible improvement over the next year.

Last modified 09/01/09