All of our service standards have been developed through consultation with our residents, and clearly set out the level of service you can expect from us, such as how quickly we will answer the phone or the timescale that we will complete a repair in.
We have developed a set of Key Information Sheets which explain the service standards for each of our specific service areas.
You can view all our Key Information Sheets here.
We review our service standards on a regular basis, through a variety of means, including our planned policy reviews; resident mystery shopping and the work of Wherry's Indepdent Scrutiny Panel (WISP). You can find out more about how to get involved in reviewing service standards and how we are performing by visiting the Get Involved section.
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Benefit changes are coming in April 2013
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