Contact us

If you have a general enquiry for Wherry Housing Association, you can find how how to contact us below:

Quick Links

To report a repair click here to be directed to our repairs section of the website.

To complete our online general enquiry form click here. We will respond to your enquiry within 5 working days.

To be contacted by one of our Customer Service Advisors, please click here to complete our call back form. You will receive a call back within one working day.

Telephone:

Our contact centre is open for calls from 8:30am to 5pm, Monday to Friday. Please note that when calling us your call may be monitored or recorded for training purposes.

When you contact us by telephone we will:

Answer your call within 30 seconds and give you the name of the person you are speaking to
Have up to date voicemail messages that are checked every working day
Return calls and messages within one working day
Provide a 24 hour emergency service every day

Where you live	Norfolk or Suffolk	Cambridgeshire or Lincolnshire
All questions which don't involve repairs	0800 694 0165 or 01603 703 500	01223 202 700
Questions about repairs	0800 694 0165 or 01603 703 500	0800 694 0165 or 01603 703 500
Talk to us about your rent (we are available until 6.30pm on a Tuesday)	0800 013 2327 or 01603 703 583	01223 202 700
Pay your rent: 24 hour automated payment line	0844 557 8321	0844 557 8321
To report anti social behaviour	0800 013 2328	0800 013 2328
Fax	01603 700 404	01223 202 701
Minicom	01603 703 599	01223 202 703

If you are responding to a letter we have sent you it will include the name of the person you need to contact and their direct telephone number. If they are out of the office you may get a voicemail where you can leave a message for them to ring you back.

Email:

If you contact us by email we will reply to you within 5 working days.

If you live in Norfolk or Suffolk:
You can email us at: wherry.info@circle.org.uk
You can email us about a rent enquiry at: wherryincometeam@circle.org.uk

If you live in Cambridgeshire or Lincolnshire:
You can email us at: cambridge@circle.org.uk
You can email us about a rent enquiry at: cambridgeincometeam@circle.org.uk

Text Messaging:

You can text us on: 07624 804 159
You can text us about your rent on: 07797 805 631

We will respond to your text message within one working day.

(Text messages to this number are charged at your standard network rate. Network charges vary depending on your network and call plan – if you are unsure please contact your network).

Contacting us by letter or in person

If you contact us in writing we will:

Reply to you letters within 10 working days
Give you information in other languages or formats, such as Braille or large print if you ask for it

If you live in Norfolk or Suffolk you can write to us or visit us at:

Wherry Housing Association
6 Central Avenue
St Andrews Business Park
Norwich NR7 0HR

Our Norwich office is open from 8:30am to 5:00pm, Monday to Friday.

If you live in the Cambridgeshire or Lincolnshire you can write to us or visit us at:

Wherry Housing Association
1 St. Catharine's Square
Cambridge CB4 3XA

Our Cambridge office is open from 9:00am to 5:00pm, Monday to Friday. The Cambridge Office is closed from 1:00pm to 2:00pm for lunch.

Visiting Us
Click here to find out more information about visiting our offices.

Contact us via Whigital, our digital service

Whigital offers services similar to those on this website but can be accessed on Sky and Virgin TV using your remote control, through a smart phone app, on your mobile phone, through Facebook, on your computer and on the Nintendo Wii.

If you contact us via Whigital we will respond to you within one working day.

Please see our Whigital leaflet (339 KB) to find out more about Whigital and how to access it