How Can I Get Involved?

Wherry Residents have the opportunity to get involved at various levels in setting, monitoring and reviewing policies, procedures, service and performance standards.

I get involved 3
Aylsham resident Anja Grau tells us why she gets involved

You can get involved in loads of areas, including:

Customer care
Informing, consulting and involving residents, including handling collective complaints and taking remedial action
Environmental work and improvements
Repairs and maintenance
Neighbourhood issues and tackling anti-social behaviour
Neighbourhood and estate management
Allocations and lettings, including choice-based lettings, the ‘letting standard’ and dealing with empty homes
Policies and procedures for collecting rents and service charges, tackling arrears, providing debt advice, and debt recovery procedures
Terms and conditions of tenancy, tenancy management including enforcement of tenancy conditions, and helping residents to sustain their tenancies
Equality and diversity policies and procedures, including race equality policies and policies on preventing and tackling racial harassment
Procurement, partnering and contractors’ performance

Girls Facepaints wherry
Getting involved does not have to take up a lot of your time or mean making a long term commitment unless you want to. We appreciate that everyone's circumstances are different and so we have tried to come up with lots of varied methods that our residents can have their say.

The different ways are listed below:

Focus Groups - meet to discuss a specific subject or issue in an informal session.
Surveys - Give us your thoughts and views quickly by completing a survey.
Property Partnership Board - panel of residents and staff who look specifically at the repairs service.
WISE Members - Residents who look at saving energy and reducing fuel costs for residents.
Estate Inspections - an inspection of the estate you live in to highlight areas that need attention.
Readers Panel - documents are sent to the panel to look at in their own homes to give feedback. Norfolk Ha Resident Conference Wherry
Mystery Shoppers - test our services from home or in the office then let us know how they found the service.
Resident Representatives and Voices - act as the recognised spokesperson for a specific area. They are voted in to position by the residents in the area they represent.
Neighbourhood Patch Panel - A meeting of residents from an area covered by one Neighbourhood Officer to discuss local issues.
Property Inspectors - Residents who inspect empty properties and communal repairs.
Wherry Facebook - Become our fan on Facebook and receive updates.
Editorial Panel - A group of residents who helps us decide what articles should be included in Wherry Matters.
Resident Training - Training courses aimed at helping you improve your skills and qualifications. Wherry Fun Day
Energy Champions - Residents who advise their neighbours on how to save energy and reduce their fuel costs.
Residents Associations - A group of residents from a road or estate who come together to represent that area. This is ideal for bringing communities together.
Resident Board Members - There are 3 residents on the Wherry Board who help direct the organisation and agree policies.
Neighbourhood Patch Panels - Groups of residents from a spcific geographical area who discuss local issues and performance.