Way Ahead With Wherry News

What have Way Ahead With Wherry been doing?

This year we are working hard towards achieving your priorities as discussed at last years Annual General Meeting (AGM):

Our Resident Scrutiny Panel has been working hard over the last few months. They aim to improve services by looking in a bit more detail at how they work and come up with suggestions on how the service can be improved. They have free reign to look at everything, from Customer Satisfaction information to the costs of the service. They also speak to staff and residents to get their views.

The last investigation was about what happens to calls that are made out of office hours. As a result of the investigation the Panel suggested that Wherry ask more questions of the caller to establish if they are vulnerable in any way.
For a copy of the full report, see here: Report From Wisp To Waww Out Of Hours Report (63 KB)
Our Resident Scrutiny Action Plan (what they plan to get up to) is here: Activity Programme 2012 Scrutiny Panel (42 KB)

For more information, or to even request that the Scrutiny Panel investigate a particular area then please email wayaheadwithwherry@circle.org.uk

GROUNDS MAINTENANCE - this has always be priority subject and as you may have seen in the winter edition of Home Matters, we now have a new Grounds Maintenance contract with NORSE & County Grounds Maintenance.
As per the contract agreement a new panel will be formed for residents and the contractors to meet and discuss their performance. If you would like to join this group please contact the Resident Involvement Team on 0800 694 0165 or emial us on wherryinvolvement@circle.org.uk

Bradleigh Shorten WAWW
Bradley Shorten
AFFORDABLE WARMTH - Wherry get WISE (Wherry Is Saving Energy)
Bradleigh Shorten would like to update you on the work WISE are looking at he said “With affordable warmth as one of our priorities, WAWW has been challenging Wherry to look at how it can help residents to reduce energy bills.
In response, Wherry Is Saving Energy (WISE) has been created. The group is working with the University of East Anglia to look at ways that Wherry can help residents. As part of this initiative, Wherry will train staff and residents to become Energy Advisors to help you to save both energy and money. If you would like to be a Resident Energy Saving Champion for your neighbourhood please contact the Resident Involvement Team today on 01603 595140, freephone 0800 694 0165 or email wherryinvolvement@circle.org.uk

New E-mail address
We would also like to welcome residents to communicate with us directly – we have set up an new email address – wayaheadwithwherry@circle.org.uk if you have a question you would like to ask our team please contact us today. If you don’t have access to emails please contact the Resident Involvement Team on 01603 595140 or freephone 0800 694 0165.

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