How do they know which areas to ‘scrutinise’?
Way Ahead with Wherry, the landlord wide residents’ group listen to residents at Patch Panels and other forums to find out what the big issues are, and then they suggest which areas the Scrutiny Panel should look at.
Groups of Wherry residents (such as Residents Associations or Patch Panels) can also ask the Scrutiny Panel to ‘scrutinise’ services by raising a ‘Request for a Scrutiny Review,’ For more information, please speak to the Resident Involvement Team on 01603 595140 or email us on firstname.lastname@example.org
What has the Scrutiny Panel done for Wherry residents so far?
To date, the Panel have looked at Wherry’s Anti Social Behaviour service and the Complaints service. They made the following suggestions which have been adopted by Wherry.
• Wherry to hold some focus groups with residents who have made a formal complaint about Wherry. Following these focus groups Wherry have reduced the timescales for handling complaints so residents get a much quicker response.
• Remind staff about how residents can raise an ‘Expression of Dissatisfaction.’
• Wherry to hold some focus groups with residents who have been involved with ASB cases to help identify ways to improve the service.
Please click here to see WISP's reports to Wherry board.
April 2011 Final Report From Wisp On Asb And Complaints (76 KB)
Dec 2012 Final Report From Wisp On Estates Services (39 KB)
Jul 2012 Final Report From Wisp On Out Of Hours Services (63 KB)
Jun 2012 Final Report from Wisp on Affordable Warmth (44 KB)
The next areas to get scrutinised are
• The Out of Hours service
• Grounds Maintenance services.
Who are the current Scrutiny Panel memebers?
Current Scrutiny Panel members are Rob Duhig, Sheryl Atkins, Roy Offord, Terry Moralee, Emma Martin and Lianne Mills.
Who can become a member of the Scrutiny Panel?
Any Wherry residents can! We’re keen to hear from anyone interested in joining the panel. If you’ve think that you could work as a team with other residents or if you fancy a go at interviewing staff and interpreting data then we need you! And if you don’t have these skills then don’t worry, we offer training to support new residents to get involved and it will look great on your CV.
Contact the Resident Involvement Team for more information.
Tel: 01603 595140
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