Do it online
Ways to report a repair
| Is my repair an emergency, urgent or routine repair? |
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To find out whether your repair falls into the emergency, urgent or routine category and what the timescales are for each category, click here.
| How do I report an emergency repair? |
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If you want to report an emergency repairs within office hours please only do so by telephone or office visit.
A list of emergency repairs can be found here.
If your heating or hotwater system is not working and you do not have any heating and hotwater, please contact Wherry on 01603 703500 or Free phone from a landline on 0800 694 0165. If this is out of hours you will be directed to the out of hours line. Please do not use the Request a Repair link on the righthand side of the page,
Whilst our contractors will try their utmost to repair you boiler during their visits, there unfortunately may be occasions where a part may be required. In this event you will be provided with temporary fan heaters to assist in keeping your home warm and will be eligible for compensation to cover the costs of any additional electricity used in line with the Circle compensation policy.
Click on the link below for a guide towards the cost of using temporary fan heaters, other household appliances can be also be found here.
Customer Service Advisor
You can report repairs to us by:-
Tel (freephone): 0800 694 0165
Tel (landline): 01603 703 500
Tel (Minicom): 01603 703 599
In person: at our offices during normal opening hours
(08:30 - 17:00). 
Wherry Housing Association
6 Central Avenue,
St Andrews Business Park
Norwich,
NR7 0HR
Click here for more information about visiting our offices
| How do I report emergency repairs out of hours? |
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You can report emergency repairs to us after office hours by:-
Tel (freephone): 0800 694 0165
Tel (landline): 01603 703 500
Between the hours of 5pm - 8:30am and on bank holidays and weekends these numbers will take you through to our out of hours service provider. They will send a contractor to visit you to make safe any fault in your home that is an immediate danger to any person, or to the fabric of the building. We will investigate other repairs and book them in the following working day. You can use our other methods of contact listed below to report other repairs out of hours but they will not be picked up until the next working day.
| Other methods of reporting repairs for non-emergency repairs are as follows |
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Tel (freephone): 0800 694 0165
Tel (landline): 01603 703 500
Tel (Minicom): 01603 703 599
Email: wherry.info@circle.org.uk
Click here to open a new window which will allow you to send us an email.
Please remember to include your name, address, telephone number, details of your repair and times of day when it is best to get in touch with you.
Online: by clicking here. This will direct you to our diagnosis tool which will help you to report your repair accurately to us.
Text Messaging: You can text us on: 07624 804159. Please include the first line of your address and postcode in the text message together with a brief description of the problem, for example: dripping kitchen tap.
via Whigital (Looking Local): This offers services similar to those on this website but can be accessed on Sky and Virgin TV using your remote control, on your mobile phone, on your smart phone (download the free Looking Local app), on your computer, via Facebook and on the Nintendo Wii.
Please see our 
Whigital leaflet (339 KB) to find out more about Whigital and how to access it
| Special circumstances |
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We understand that if you are frail, elderly or disabled or are a supported housing service user things that go wrong in your home can be more than just an inconvenience.
We will always prioritise repairs for frail, elderly or disabled customers and supported housing service users, particularly for things like broken heating systems where your health may quickly be affected if the system is out of action.
If you live in a care home or in sheltered housing we will automatically give your repair request a higher priority.
| How to cancel your repair or re-arrange your appointment? |
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If your circumstances change and you need to re-arrange your appointment or if you wish to cancel your repair, please let us know as soon as possible by calling 0800 694 0165 or 01603 703 500.
| Are you happy with your repair? |
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We recognise that sometimes things go wrong. If you are not happy with your repair, please contact us. We can arrange for one of our surveyors to post-inspect the repair.
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Wherry energy-saving tips
Take a look at our energy saving videos. Lower your bills and help save the environment.
