Who is responsible for my repair?

As your landlord we must make sure that your home is structurally sound and weathertight, and that you are provided with hot water and a means to keep your home warm, although there are some repairs that as a tenant you are responsible for please see below for more information

Repairs Wherry are responsible for

The type of repairs that Wherry will carry out for you include:

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Wherry maintence tradesman

heating and hot water;
electrical wiring, sockets and light fittings;
plumbing;
roofs, outside walls, windows and doors;
drains and gutters;
inside walls, floors, ceilings and doors;
kitchen units; and
baths, basins and toilets.

please note that these are subject to change

Repairs you are responsible for

You are responsible for carrying out any repairs that are caused by accidental damage, misuse or neglect. This includes any damage caused by friends and visitors to your home.

There are different rules if you live in supported or sheltered housing - please talk to your staff worker for more information.

The type of repairs you as the Tenant will be responsible for include:

Decorations inside;
Replacing light bulbs;
Broken windows; (Unless it was damaged through criminal activity and a crime reference number is provided)
Door handles and latches inside;
Replacing keys and locks if you have lost your key or it has broken in the lock;
Clearing blockages to sinks and basins if you have caused the blockage;
TV aerials (unless you have a shared aerial we have provided), phone lines, satellite and cable TV, and broadband.

If we have to lift any laminate flooring that you have fitted to carry out repairs, you are responsible for refitting it. We cannot be held responsible for any costs you may have to pay for re-laying or replacing this type of flooring.

Repairs we can charge you for

We will charge you if we have to carry out a repair to your home that you are responsible for. You will generally need to pay before we carry out the work and we will charge you the full cost of the repair plus an administration fee and VAT.

An adviser will give you more details if this applies.

If your repair is our responsiblity please click here for details on how to contact us

Last modified 22/08/11