Your right to repair

If we fail in our duty to have a ‘qualifying repair’ carried out within the set period, and (after a further request) fail to complete the work within the second set period, we will pay you compensation.

A qualifying repair is one which does not cost more than £500 and which, if not carried out within a set period, is likely to put your health, safety or security at risk. It is the type of repair listed under 'Emergency' and 'Urgent'.

You need to report repairs in the normal way. When the repair order is issued we will send you a letter showing the date it is due to be completed. If the repair is not completed within the time shown and you consider it to be a qualifying repair, you should report the fault again stating that you consider it a qualifying repair. If this is agreed, we will send you a second letter confirming that the repair qualifies and give you a new date for completion.

If a qualifying repair has not been carried out within the second set period we will pay you £10, plus £2 a day for every day the repair is still not done (up to a maximum of £50).

There is no right to compensation if you do not co-operate with us in providing reasonable access to inspect or carry out a repair. Normally we will pay you the compensation by cheque.

However, we may use any compensation towards any money you owe us, for example outstanding rent payments.

Read more about repairs in your tenant's handbook.

Last modified 22/08/11